The dispatch center operates with eleven dispatcher/jailers and one supervisor. The dispatch center is responsible for answering calls for service and dispatching officers to those calls. The dispatcher center also oversees the jail and its operation.

The dispatch center is built to accommodate two dispatchers with two separate work stations. Each work station consist of the normal 7 digit phone service, E911 phone service, CAD system, ACIC terminals and the AWIN radio system. Adjacent to the dispatch center is the book-in room where inmates are booked-in on the VINES booking system and fingerprinted on the AFIS fingerprinting system. The dispatch center is also responsible for operating and maintaining the city jail.

The Cabot Police Department has been updated with the E911 System;

Cabot Police Department

E9-1-1 System

Brief History:

The Cabot Police Department is equipped with the E9-1-1 (enhanced) system that provides its citizens with the ability to just dial 9-1-1 in the event of an emergency. E9-1-1 allows emergency services to receive the caller's name, phone number and address so that the caller can be located by address in the event the call is interrupted.

Before the E9-1-1 system was installed, whenever a person had an emergency they had to call the police department's seven digit number.

The Cabot Police Department received this equipment in September of 1994 and it has been in use ever since.

In the fall of 2003 the police department received phase two of the 9-1-1 system which gave an approximate location of a person calling from a cell phone that was equipped with an updated chip.

The E9-1-1 system has allowed emergency services to respond efficiently and quickly to a location where an emergency exist.

E9-1-1 Supervisors:

Lonoke County 9-1-1 Coordinator:                 Myra Bryant

                                                                                    200 North Center

                                                                                    Lonoke, Arkansas 72086

                                                                                    501-676-3010

Cabot Police Department Supervisor:          Leslie Bain

                                                                                    101 North Second Street

                                                                                    Cabot, Arkansas 72023

                                                                                    501-843-6526

Introduction to 9-1-1:

The number 9-1-1 is the three digit number that has been designated for public use to report an emergency and/or request emergency assistance throughout the United States. The number 9-1-1 is intended as a nationwide universal telephone number that provides direct access to a PUBLIC SAFETY ANSWERING POINT (PSAP). A PSAP is an agency or facility which is designated and authorized to receive and respond to emergency calls requiring one or more public services such as police, fire, or ambulance service.

Any one agency or group of agencies may be designated as a Public Safety Answering Point.

Close coordination among agencies providing emergency services is a valuable capability provided by E-9-1-1. Advantages to the public include one universal three-digit number that is easy to remember and that can be called for any emergency services provided within a given 9-1-1 service area. Confusion is avoided, and time can be saved since a caller does not have to remember or look up seven-digit directory number to report an emergency situation or request emergency services.

A 9-1-1 service area is established on a municipal basis. Public Safety Answering Points within the 9-1-1 service area are designated by the municipality. A municipality may be a city, town, community, county, or a combination of these or other political entities. The scope of services to be provided and the agencies associated with a PSAP are determined by the municipality.

One or more operators are located at a PSAP facility to receive and handle emergency calls in accordance with a municipality's requirements. PSAP operators may be personnel from one or more agencies, such as the police or fire department, or any agency designated to receive 9-1-1 emergency calls. Depending on the municipal requirements and procedures, a PSAP operator may need to serve 9-1-1 emergency calls by:

·                    Serving as a dispatcher for one or more agencies.

·                    Collecting and relaying emergency information to the proper agency.

·                    Transferring the call to the proper.

One or more PSAP's may be required for any given municipality or metropolitan area.